We are proud to work with clients across the UK, making a difference to people’s lives by building better services that end-users love.
The Marine Management Organisation (MMO) sponsored by the Department for Environment, Food & Rural Affairs (DEFRA) required a new system with the ability to create export catch certificates. These certificates would enable fishermen in the UK to export their catches to any of the EU countries.
The UK Export Finance team commissioned Scrumconnect to design and deliver a new microsite. The brief called for a reworking and new understanding of the user needs with the ultimate goal of creating an improved functioning microsite that could facilitate smoother export funding for large projects.
Digital Delivery for Shared Platforms (DDSP) evolves and transforms some of the most critical systems in the Department for Work and Pensions (DWP). Scrumconnect were brought on board to support an existing team with the design and delivery of a new customer-facing service for people who have fallen into debt that will empower them to take ownership and manage their debts.
Scrumconnect was one of the Ministry Of Justice’s earliest exemplar services. Our role involved helping the Ministry to adopt a cloud first approach and build modern services to transform their organisations.
We worked with DWP Retirement Bereavement and Care to deliver end to end service transformation and major change through an Agile Project Lifecycle for Winter Fuel Payments Service. We have helped DWP work towards the vision of ensuring pensioners always get the right financial support they are entitled to, simply and easily.
Scrumconnect was asked to support the Compensation Recovery Unit team to map an end-to-end service, utilising existing user research and insights. The CRU project had been in discovery for 12 months but had not progressed due to limited evidence of user need, an incomplete picture of the full end-to-end service and too few examples of opportunities.
Scrumconnect consultants are helping to tackle some of the biggest challenges in prisons and probation. The challenges facing prisons and the probation system are acute across the board. There is potential, with the right investment, to make greatly impactful changes across their systems.
"We are really pleased to have worked with Scrumconnect, who have successfully supported the outcome of transforming Get Your State Pension through their expertise in digital service, design and delivery"
Ian Patton, Deputy Director for Retirement Bereavement and Care, DWP
"In 2020 I awarded a contract to Scrumconnect to undertake Digital transformation of a bulk data processing product for internal government users. From commencement of the contract Scumconnect were extremely diligent and proactive in understanding the business, its operations and processes to factor into the digital delivery. They then set out a plan for the phases of development and agreed buy-in and authorisation from senior stakeholders and users. This user centred approach enables swift and effective identification of user needs within the discovery phase and what was required to undertake Alpha. This led to effective prototypes that were tested with users and clear explanation of back end development to stakeholders, explaining complex processes in a simple way so all could understand what the outcomes were. Scrumconnect are effective supplier and was great to work with them in a partnered relationship in Digital delivery."
Head of Data Products
at HM Passport Office
