We worked with DWP Retirement Bereavement & Care to deliver end-to-end service transformation and major change through an Agile project lifecycle for the Winter Fuel Payments Service. We helped DWP work towards a vision of ensuring pensioners always get the right financial support they are entitled to, simply and easily.

The Marine Management Organisation, sponsored by the Department for Environment, Food & Rural Affairs, required a new system to create export catch certificates. These certificates would enable fishermen in the UK to export their catches to any EU country post Brexit.

The UK Export Finance team commissioned Scrumconnect to design and deliver a new microsite. The brief called for a reworking and new understanding of the user needs, with the ultimate goal of creating an improved functioning microsite that could facilitate smoother export funding for large projects.

Digital Delivery for Shared Platforms evolves and transforms some of the most critical systems at the Department for Work and Pensions. Scrumconnect was brought onboard to support an existing team with the design and delivery of a new customer-facing service for people who have fallen into arrears that will empower them to take ownership and manage their debt.

Scrumconnect was asked to support the Compensation Recovery Unit team to map an end-to-end service, utilising existing user research and insights. The CRU project had been in discovery for 12 months but had not progressed due to limited evidence of user need, an incomplete picture of the full end-to-end service and too few examples of opportunities.

Transforming pension experiences: Scrumconnect creates award-winning Get Your State Pension service for DWP, serving 12m UK citizens, delivering 80% digital adoption, 95%+ satisfaction and paying £101bn annually. Discover the new era of pension management

Scrumconnect consultants are helping to tackle some of the biggest and most acute challenges in HM Prisons and Probations Service. With move to more digital solutions and the use of smart data, we are helping introduce more efficient management of prisons and improving the rehabilitation of those people living in the system.

Scrumconnect helped build one of the earliest exemplar services for the Ministry Of Justice. We helped the Ministry adopt a cloud-first approach and build modern services to transform their organisation.