We work with people, businesses and organisations, to create digital products and services

Client stories

We are proud to work with clients across the UK, making a difference to people’s lives by building better services that end-users love.

Seasonal Payments

Seasonal Payments

We worked with DWP Retirement Bereavement & Care to deliver end-to-end service transformation and major change through an Agile project lifecycle for the Winter Fuel Payments Service. We helped DWP work towards a vision of ensuring pensioners always get the right financial support they are entitled to, simply and easily.

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Department for Work and Pensions (DWP) "We are really pleased to have worked with Scrumconnect, who have successfully supported the outcome of transforming Get Your State Pension through their expertise in digital service, design and delivery" Ian Patton, Deputy Director for Retirement Bereavement and Care
The Scrumconnect Journey: Driving Transformation Through Platforms
Transforming pension experiences
Supporting the digital transformation of HMPPS
Fish Export Catch Certificates solution
Compensation Recovery Unit (CRU)
Microsite design & creation
Make a Plea online solution
Debt service design for Digital Delivery for Shared Platforms (DDSP)

Debt service design for Digital Delivery for Shared Platforms (DDSP)

Digital Delivery for Shared Platforms evolves and transforms some of the most critical systems at the Department for Work and Pensions. Scrumconnect was brought onboard to support an existing team with the design and delivery of a new customer-facing service for people who have fallen into arrears that will empower them to take ownership and manage their debt.

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Department for Work and Pensions (DWP)
20% increase in operational efficiency by Scrumconnect's Impactful Data platform and AI Implementation for a Large UK Public Sector Client that

20% increase in operational efficiency by Scrumconnect's Impactful Data platform and AI Implementation for a Large UK Public Sector Client that

this case study illustrates the power and impact of Scrumconnect's approach. By breaking down data silos, using Amazon S3 for data storage, leveraging AI to analyze data, and implementing the insights gained, the client was able to unlock new sources of value and drive significant improvements in their public services. The tangible outcomes of this project demonstrate the transformative potential of effective data management in the public sector.

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UK Public sector client

Some words about our work with
HM Passport Office and DWP


"We are really pleased to have worked with Scrumconnect, who have successfully supported the outcome of transforming Get Your State Pension through their expertise in digital service, design and delivery"



Ian Patton
, Deputy Director for Retirement Bereavement and Care, DWP


"In 2020 I awarded a contract to Scrumconnect to undertake Digital transformation of a bulk data processing product for internal government users. From commencement of the contract Scumconnect were extremely diligent and proactive in understanding the business, its operations and processes to factor into the digital delivery. They then set out a plan for the phases of development and agreed buy-in and authorisation from senior stakeholders and users. This user centred approach enables swift and effective identification of user needs within the discovery phase and what was required to undertake Alpha. This led to effective prototypes that were tested with users and clear explanation of back end development to stakeholders, explaining complex processes in a simple way so all could understand what the outcomes were. Scrumconnect are effective supplier and was great to work with them in a partnered relationship in Digital delivery."

Nathanael Percival

Head of Data Products
at HM Passport Office