We design and deliver digital services for public and private sector organisations across the UK. Our design-led and data-informed approach leads to game-changing experiences for our clients and their customers.
The best work is accomplished by team members creating together and solving problems together, that is why we have a ‘one team’ collaborative approach. Our vision is to build a consultancy where like-minded, passionate people can work, share unique ideas and bring them to life.
Digital Delivery for Shared Platforms (DDSP) evolves and transforms some of the most critical systems in the Department for Work and Pensions (DWP). Scrumconnect were brought on board to support an existing team with the design and delivery of a new customer-facing service for people who have fallen into debt that will empower them to take ownership and manage their debts.
Scrumconnect was asked to support the Compensation Recovery Unit team to map an end-to-end service, utilising existing user research and insights. The CRU project had been in discovery for 12 months but had not progressed due to limited evidence of user need, an incomplete picture of the full end-to-end service and too few examples of opportunities.
Scrumconnect consultants are helping to tackle some of the biggest challenges in prisons and probation. The challenges facing prisons and the probation system are acute across the board. There is potential, with the right investment, to make greatly impactful changes across their systems.