Transforming Pension Experiences: Scrumconnect elevates DWP's Get Your State Pension service for 12M UK citizens, delivering 80% digital adoption, 95%+ satisfaction, and paying £101B annually. Discover the new era of pension management
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Department of Work and Pensions
We worked with DWP Retirement Bereavement and Care to deliver end to end service transformation and major change through an Agile Project Lifecycle for Winter Fuel Payments Service. We have helped DWP work towards the vision of ensuring pensioners always get the right financial support they are entitled to, simply and easily.
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Department for Work and Pensions (DWP) "We are really pleased to have worked with Scrumconnect, who have successfully supported the outcome of transforming Get Your State Pension through their expertise in digital service, design and delivery" Ian Patton, Deputy Director for Retirement Bereavement and Care
Scrumconnect was asked to support the Compensation Recovery Unit team to map an end-to-end service, utilising existing user research and insights. The CRU project had been in discovery for 12 months but had not progressed due to limited evidence of user need, an incomplete picture of the full end-to-end service and too few examples of opportunities.
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Department for Work and Pensions (DWP)
Digital Delivery for Shared Platforms (DDSP) evolves and transforms some of the most critical systems in the Department for Work and Pensions (DWP). Scrumconnect were brought on board to support an existing team with the design and delivery of a new customer-facing service for people who have fallen into debt that will empower them to take ownership and manage their debts.
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Department for Work and Pensions (DWP)
The Marine Management Organisation (MMO) sponsored by the Department for Environment, Food & Rural Affairs (DEFRA) required a new system with the ability to create export catch certificates. These certificates would enable fishermen in the UK to export their catches to any of the EU countries.
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Department for Environment, Food & Rural Affairs (DEFRA)
Scrumconnect consultants are helping to tackle some of the biggest challenges in prisons and probation. The challenges facing prisons and the probation system are acute across the board. There is potential, with the right investment, to make greatly impactful changes across their systems.
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HM Prisons and Probation Service (HMPPS)
Scrumconnect was one of the Ministry Of Justice’s earliest exemplar services. Our role involved helping the Ministry to adopt a cloud first approach and build modern services to transform their organisations.
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Ministry of Justice
The UK Export Finance team commissioned Scrumconnect to design and deliver a new microsite. The brief called for a reworking and new understanding of the user needs with the ultimate goal of creating an improved functioning microsite that could facilitate smoother export funding for large projects.
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UK Export Finance (UKEF)
