Scrumconnect secures landmark HMRC contract to support resilient UK digital services

Scrumconnect, the award-winning digital transformation specialist, has secured a £38.8 million contract with HM Revenue & Customs (HMRC) to deliver specialist testing and quality assurance services across HMRC’s digital estate over the next five years. 

Under the agreement, which is a landmark win for Scrumconnect and a significant milestone in the company’s continued growth, Scrumconnect will support HMRC’s Service Validation and Testing function. This will provide independent assurance that new and changed digital services meet strict standards for reliability, security and performance before being released for citizen servicing.

The award represents the largest single contract win in Scrumconnect’s history and is a major vote of confidence in the firm’s ability to operate at national scale within some of the UK government’s most complex and mission-critical environments. The deal comes as government departments step up investment in making the UK’s most important digital services more resilient and reliable for the millions of people and businesses that use them every day.

Speaking on the award, Jordan Armstrong, Scrumconnect Head of Client Success, said: “Our testing and quality assurance practice has a strong track record of delivering high-quality assurance services across the UK government. This contract reflects the strength of our experience and the capabilities we bring.”

HMRC’s digital systems underpin the collection of hundreds of billions of pounds in national revenue each year and are used by millions of citizens and businesses across the UK every day. Through this engagement, Scrumconnect will support HMRC in protecting critical national services that must operate reliably at scale and without interruption, in direct alignment with HMRC’s organisational test policy.

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Over the five-year term, Scrumconnect will:

• Provide an independent and objective view of software quality across major HMRC programmes,
• Test systems across core areas, including how they function, how they perform under pressure, how secure they are, and how accessible they are to users,
• Identify issues earlier in delivery to reduce risk and avoid problems from reaching live services,
• Build automated testing to improve the quality and speed of delivery pipelines,
• Work alongside HMRC teams and key suppliers within a tightly governed, multi-partner environment.

To support the programme, Scrumconnect will immediately expand its established testing and quality engineering practice, creating an initial 70 new specialist roles across its delivery centres in Newcastle and London, with further jobs to be created over the lifetime of the contract. Roles will include Test Managers, Test Engineers, Quality Engineers and Quality Assurance and Testing Analysts, alongside specialists in performance, resilience, security and accessibility testing.

The scale and duration of the engagement will also drive further expansion at Scrumconnect. The company expects to announce the creation of a third UK delivery centre, outside its existing London and Newcastle locations, in the second quarter of 2026, to extend national delivery capability and create further skilled digital jobs.

Seymour Pattisson, Scrumconnect Head of Testing and Quality Assurance, said: “Delivering this programme means having the right testing capability in place, along with strong people, governance and delivery structures. I’m looking forward to welcoming new colleagues as we further expand the practice to support our clients.”

Mobilisation for the programme is now underway, with Scrumconnect teams ramping up to support delivery across the HMRC digital estate. In addition to HMRC, Scrumconnect also supports 16 of the UK government’s top-75 digital services, working with departments including the Home Office, Department for Work and Pensions, MHCLG, HMCTS and the Department for Education.