Scrumconnect Consulting elevates Mark Duncan to Chief Digital Officer, cementing a legacy of digital excellence in the public sector
Newcastle, 6 Dec 2023 – Scrumconnect Consulting proudly announces the promotion of Mark Duncan to Chief Digital Officer, a testament to his four-year tenure of transformative contributions to the company’s government digital projects. Mark has been instrumental in leading key Scrumconnect accounts, including DWP's Retirement, Bereavement & Care where his innovative strategies helped garner the UKIT 2022 award and a Civil Service award for the Get your State Pension service.
Mark's clear-sighted approach and energising impact has been pivotal in revolutionising DWP's digital services, significantly improving State Pension processing for 12 million citizens in particular. Under his leadership, the Get your State Pension service - which pays out £101bn a year - has achieved remarkable success, with 80% of claims now made online and two-thirds processed automatically straight-through to citizens.
Reflecting on his promotion, Mark said: "My journey with Scrumconnect has meant I've been very fortunate to collaborate with an exceptionally talented team. We've pushed forward by delivering user-centred digital services that not only meet but exceed client and public expectations. As CDO my goals are to enable our people to do their best, amplify our impact for existing clients and expand our reach, offering our cutting-edge digital services to new clients and further advance the company's growth."
Praveen Karadiguddi, CEO of Scrumconnect Consulting, added: "Mark is a visionary leader whose expertise has been a cornerstone of our success in the public sector. His appointment as CDO underscores our commitment to nurturing talent from within and ensures continuity in our pursuit of digital excellence."
Scrumconnect Consulting, a trusted partner in the government's digital transformation, continues to set industry benchmarks with its outcome-based approach. The firm's contribution to the digital landscape extends to 20% of the UK government's top 75 digital services, making it a crucial player in advancing the nation's digital frontiers.
Scrumconnect Consulting is a premier UK digital technology company, specialising in elevating public sector services through innovative digital solutions. With a steadfast commitment to excellence and efficiency, Scrumconnect's team of experts drives the development and support of customised digital services that benefit the public and enhance the citizen experience.
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