We assist organizations, regardless of size, to enhance their content and achieve success.
We have over 50 UX consultants working at Scrumconnect helping leading public sector clients.
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Case study: Winter Fuel
Thinking beyond: Capture wider needs. Scrumconnect-led design team (UR / IxD / Content) captured wider user needs through Feedex comments, agent feedback and citizen interviews. Create a microservice on GOV.UK that allows citizens to: Check if they’re eligible for a Winter Fuel Payment (WFP) Find out how much they’ll get Check if they need to do anything to get it
Move an existing tool used by G4S agents to GOV.UK:
Outcomes Established there was a wider user problem that a ‘lift and shift’ of existing tool wouldn’t solve