We assist organisations, regardless of size, to enhance their content and achieve success.
We have more than 50 consultants working at Scrumconnect helping leading public sector clients with their content.
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Case study: Winter Fuel
Thinking beyond: Capture wider needs. Scrumconnect-led design team (user research / interaction design / content design) captured wider user needs through Feedex comments, agent feedback and citizen interviews. Create a microservice on GOV.UK that allows citizens to check if they’re eligible for a Winter Fuel Payment (WFP), find out how much they’ll get and check if they need to do anything to get it.
Activities:
Move an existing tool used by G4S agents to GOV.UK:
Outcomes established there was a wider user problem that a ‘lift and shift’ of existing tool wouldn’t solve