Trusted by leading public sector organisations in UK

We assist organisations, regardless of size, to enhance their content and achieve success.

We have more than 50 consultants working at Scrumconnect helping leading public sector clients with their content.

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How we can help

• Design your content
• Develop a strategy for your organisation
• Train your team in content design
• Coach future leaders
• Hire freelance content designers

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See us in action

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Case study: Winter Fuel

Thinking beyond: Capture wider needs. Scrumconnect-led design team (user research / interaction design / content design) captured wider user needs through Feedex comments, agent feedback and citizen interviews. Create a microservice on GOV.UK that allows citizens to check if they’re eligible for a Winter Fuel Payment (WFP), find out how much they’ll get and check if they need to do anything to get it.

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Activities:

Move an existing tool used by G4S agents to GOV.UK:

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• Minimal changes needed to create a citizen-facing variant

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• Already in use, answering citizen queries every winter

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Outcomes established there was a wider user problem that a ‘lift and shift’ of existing tool wouldn’t solve

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