Super thrilled to announce that Scrumconnect Consulting's work on the 'Get Your State Pension' digital service, designed with our client Department for Work and Pensions (DWP), won the Civil Service 2021 awards in February in the following category ‘The Digital, Data and Technology Award.’
The award was in recognition of excellence in the application of digital technology to solve a problem or make things better, and celebrating people whose commitment to technological improvements reach measurable outcomes.
In 2018, 25% of customers invited to claim their state pension did so online. Today, that figure is over 75%. More than 60% of customers are now paid automatically, which is a transformational shift in the user experience.
ScrumConnect is proud to be working with DWP, Designing and delivering digital services that meet user needs in exceptionally challenging times and receiving industry recognition makes it even more rewarding.
"We are really pleased to have worked with Scrumconnect, who have successfully supported the outcome of transforming Get Your State Pension through their expertise in digital service, design and delivery" Ian Patton, Deputy Director for Retirement Bereavement and Care